
Elizabeth E
Completely worthless. Can't even log in. It just loops through sending a confirmation code to my email and then kicking me out again when I go to retrieve the code. Also, I can't turn tipping on through the website, so makes accepting payment through the platform pretty much impossible.
Squarespace Inc
September 12, 2025
We're sorry to hear about these issues Elizabeth. We would appreciate it if you could reach out to us directly to discuss this in more detail. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, and then tapping “Report a Bug.”

Claudine Records
Literally completely and utterly useless. it's been getting worse and worse over the last 3 years, but now, after updating 2 days ago, cannot even use it at all. First it stopped processing credit card payments. I contacted support, they insisted it's my device in spite of the fact I have 2 different devices BOTH having the same problem. then it stopped letting me store credit card to secure appointments. Have to go to website. Now the app takes me to website. USELESS.
10 people found this review helpful
Squarespace Inc
July 29, 2025
Hi there, we're sorry to hear there are issues with the app, particularly with more recent updates. Please reach back out to our Customer Support team once again, so we may troubleshoot further. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."

Iain Nash
If I was to give this review a title it would be "It works." The Acuity service itself is fine. It has a few glitches & things are often harder to find or harder to do than they need to be (or impossible such as setting a default tip %) but it works. It can be set up to cater for a wide range of industries and so for the price, it works ok for a Pilates business but it's very slow, and not that intuitive. Recently, it logs me out every time I leave the app which is extremely frustrating.
Squarespace Inc
July 18, 2025
Thank you for your honest review. We understand your frustration. Please reach out to us to discuss your concerns in more detail. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device, or taking a screenshot of the issue, and then tapping “Report a Bug.”