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I am honestly 5min away from deleting this app. If I order food on Wolt, I can just relax and wait. If I order food using Bolt it's like a russian roulette of food delivery, sometimes its great other times it's insanely frustrating and useless. And on the times it's frustrating good luck getting through to the customer support, breaking through the robot assistant and getting an actual person to help is a chore and once you do get an actual person they take ages to reply.
788 people found this review helpful

Charlie Murra
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The service is awful... My food waited 1 hour to be picked. the food is soggy and not delicious. i work in restaurants and this app makes it so hard for restaurants to be able to provide decent food experience and fair reviews towards their food. Moreover, this service is really bad for a company that has a slogan as fast delivery in their app description. work on your terms and conditions for couriers also. They tend to be careless about the order and time frames. i won't order again using it
16 people found this review helpful

Shane
The food was prepared promptly, and was waiting at the restaurant to be picked up. The delivery estimate changed from 1, to 1:15, to 1:30, to 1:45, to 2... It failed as an estimate, as it has no reference value. We waited for 90 mins, then the order was cancelled. The failure is entirely the platform's, to allocate drivers. Upon complaint, the platform told me to give the order (i.e. the restaurant) a poor rating for this experience, which is putting the blame on their restaurant partners.
1 person found this review helpful