Nixplay App

Gave this frame to my parents 4 yrs ago, and they absolutely love it, however, we are disappointed in the changes they've made to now charge yearly subscription for photo storage. As others have said, they should have allowed current users an exemption to their new policy as it's also a huge hassle to change out albums and delete pictures to fit their new storage limits basically forcing the upgrade.

With advances in tech, cloud storage should be cheaper, larger, & easier, not smaller, more expensive, & more difficult. Especially when you pay $140-$170 for a frame, it should all be included. Now Nix decides to just change their terms? What started as a great idea, has now become a money grab. Don't waste your money on this, especially when shared cloud storage exists and apps that can broadcast pictures to your smart TV, for a more reasonable price, you probably are already paying for.

The frame has been working for nearly a decade now. Recently, I added a video, which I hadn't done in a long time, and it wouldn't play. It simply showed a still frame from the beginning of the video while previously loaded videos played just fine. I contacted customer support, and Martin with Nixplay gave me some steps to follow, which ultimately resolved the issue, and new videos are now playing as they should.