
Diablo Mask
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I made an order and picked the only location I have saved on my account, for some reason it turned out to be a different location that I've never seen before! I called the courier to change their direction, they say they have to follow the location they received on the app, only after finishing the order they can go to the original location, so now I want to cancel the order but I can't do that either! What a waste of everyone's time over stupid rules that are helping no one.
949 people found this review helpful
KANGAROO LIMITED
July 9, 2025
Thanks for letting us know! If you've encountered any issues, we're here to help. Just head to "Account" > “Customer service” on Keeta, and we'll sort things out for you. We're always working on improving our service!

Nova Das
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I accidentally placed the order twice, and my card details were already saved. The amount was deducted, but I couldn’t cancel the order. Their “24/7” customer service wasn’t helpful: I waited in the queue (47) for a long time, and when it was my turn they chatted with me and mentioned that the food had already been prepared. They also stated that we can cancel the order but can't refund the money. I’ve never had such a bad experience with any other food delivery app in the UAE.
43 people found this review helpful

Alpha Angel
DON'T USE! Worst costumer service. They don't compensate you if the order came cold or in a bad quality. There is a lot of stuff overpriced and the vouchers are nothing but a scam and bad deal. They force you to pay more in order to make the voucher applicable and even if the minimum required for vocucher to use is not high, the percentage of discount is so low. For example they give you 15 riyals discount with a 15% percentage (minimum order 40) so it's only 6 riyals discount. Not worth it.
53 people found this review helpful